FAQ
How long does my order take to ship?
I will do my best to ship on the weekend after a purchase. However, sometimes my day-job will take up more time than normal and may cause a delay in shipping speed. Please contact me directly if you are trying to get an item as a gift and need it by a specific date.
Do you offer international shipping?
I do not offer international shipping at this time. Please contact me directly if you wish to purchase something and are outside the USA.
What is your return policy?
Because each ceramic piece is handmade and often one of a kind, all sales are final. We do not accept returns or exchanges for changes of mind, variations in handmade appearance, or minor differences in color between photographs and the finished piece.
Each piece is handmade, so minor variations, marks, and imperfections are expected and are part of the character of the work. Please reach out for more photos of items before buying, if there are any questions.
We carefully inspect and package every order. If your item arrives damaged, please contact us within three days of delivery and include a clear photo of the damage. Depending on availability and the circumstances, we will provide a replacement, offer a comparable item with your approval, or issue a refund. One-of-a-kind pieces may not be replaceable, but I can try to make something similar if needed.
We are not responsible for damage that occurs after delivery.